1. Introduction
HEC Hospitality values the trust placed in us by corporate clients, exhibitors, delegates, event organisers, travellers, vendors and website visitors. We are committed to handling personal and business information responsibly, transparently and securely.
By using our website, submitting an enquiry, requesting a quotation, making a booking or engaging with our services, you agree to the practices described in this Privacy Policy.
2. Information We May Collect
Depending on the nature of your enquiry or booking, we may collect information required to provide hospitality, travel and event support services.
- Name, company name, designation and contact details.
- Email address, phone number, WhatsApp number and billing details.
- Hotel stay details such as check-in, check-out, room category, occupancy and guest names.
- Travel-related requirements including transfers, flights, visa assistance or group movement details.
- Event, exhibition or corporate meeting requirements shared with us.
- Technical information such as browser type, IP address and general website usage data.
3. How We Use Information
Your information is used only for legitimate business and service-related purposes connected with HEC Hospitality’s operations.
- To respond to enquiries and provide quotations.
- To process hotel bookings, travel support, event arrangements and exhibition accommodation requirements.
- To coordinate with hotels, transport partners, event venues, travel vendors and other service providers.
- To provide booking confirmations, payment updates, invoices and service communication.
- To improve our website, services, customer experience and internal business processes.
- To send service updates, offers or relevant communication where permitted.
4. Sharing of Information
HEC Hospitality does not sell or rent personal information. Information may be shared only where necessary to deliver requested services or comply with legal obligations. Recipients may include:
- Hotels, resorts, serviced apartments and accommodation partners.
- Transport providers, airlines, visa support vendors and travel partners.
- Event organisers, venues, banquet partners and exhibition-related stakeholders.
- Payment processors, technology providers and professional advisors.
- Government authorities or legal bodies where disclosure is required by law.
5. Data Security
We take reasonable administrative, technical and organisational steps to protect information from unauthorised access, misuse, loss, alteration or disclosure. However, no digital platform or transmission method can be guaranteed to be completely secure.
6. Data Retention
We retain information only for as long as necessary for business operations, service delivery, accounting, legal compliance, dispute resolution and record-keeping purposes.
7. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve user experience, understand visitor behaviour and maintain website functionality. You may manage or disable cookies through your browser settings.
We use Google Analytics (Google LLC) to understand how visitors use this website, including which interactive features they use. Google Analytics uses cookies to collect this information.
8. Third-Party Websites
Our website may contain links to external websites. HEC Hospitality is not responsible for the privacy practices, content or policies of third-party websites.
9. Your Rights
Subject to applicable law, you may request access to your personal information, or its correction, update or deletion. You may also opt out of non-essential promotional communication.
10. Contact Us
For privacy-related queries, contact HEC Hospitality at info@hechospitality.com or call +91-22-2830-0140.